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Fortinet offers a range of services to ensure the success of your Fortinet Security Fabric deployment and business continuity. FortiCare Services are designed to meet the needs of organizations of all sizes, regardless of location.
Device FortiCare is the foundation of support services, providing firmware updates, technical support, and FortiGuard subscriptions for dynamic policies. Two levels are available: 24x7 and Advanced Support Engineer (ASE), which provides faster start and ticket resolution.
Account-Based Services complement Device FortiCare by providing a designated support engineer, logistics support, training, and flexible service points. This results in better operations and faster recoveries through shared knowledge and understanding of your processes and deployment.
Fortinet Professional Services offer technical expertise for project planning and staffing, whether remote or on-site, to help you get started quickly and efficiently.
For hardware faults, Fortinet offers Premium RMA options such as four-hour parts delivery and engineer-assisted physical swaps, as well as Secure RMA for self-disposal.
The FortiGate Cloud Management platform simplifies the deployment, setup, and ongoing management of FortiGate Unified Threat Management devices, providing visibility of the entire deployment. It enables management of SD-WAN function, UTM features, FortiSwitch, and FortiAP deployments, along with rich analytics and actionable reports.
The intuitive, single-pane-of-glass dashboard reduces the burden on IT staff, allowing them to focus on proactive, larger-scale security strategies. Equipment management can be easily deployed remotely from the FortiGate Cloud management portal, eliminating the need for costly cloud infrastructure buildouts.
Overall, Fortinet’s FortiCare Services and FortiGate Cloud Management platform offer a comprehensive solution to ensure the success of your deployment and business continuity, regardless of your organization’s size or location.
product information:
Attribute | Value |
---|---|
date_first_available | ‎July 27, 2020 |
manufacturer | ‎Fortinet, Inc. |
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